Terms & Conditions

The terms & conditions below represent a legally binding agreement between you, the customer, and Kaug Refinery Services Ltd (KRS Ltd) in relation to any items (The Property) you send to us for assessment and/or sale..

General Conditions

The following terms & conditions of business shall apply to all sale & purchase transactions with KRS Ltd. By submitting property to KRS Ltd for evaluation and sale you confirm that:

  • you are at least eighteen (18) years of age
  • you are resident in the United Kingdom
  • you are an individual who under this contract is not acting for the purposes of your trade, business or profession
  • you have good and marketable title to the Property
  • the Property is sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever
  • the Property is not from, or the result of, illegal activity in any part of the United Kingdom or any other country
  • any transaction initiated by you will not cause KRS Ltd to be in violation of any anti-money laundering, anti-terrorism, or other applicable law of any part of the United Kingdom or any other country
  • you are the actual legal owner of and have full authority to sell the Property to KRS Ltd
  • you are acting on your own behalf and not as the agent or representative of another person

Shipping and Insurance

  • All Property should be sent to KRS Ltd using the pre-paid Royal Mail Special Delivery envelope, which we will send you upon completion of the sales form. Items sent in this envelope are insured by The Royal Mail for up to £500.00 (you may purchase additional insurance cover at the time of posting, if necessary). The envelope MUST BE mailed from a Post Office and the receipt stamped and signed. Any claim for loss or damage to the Property whilst in transit must be made direct to The Royal Mail
  • All packages must contain a signed copy of our delivery advice, which will be emailed to you upon completion of our online Sales Pack Request Form
  • KRS Ltd reserves the right to reject delivery of any package which appears to be damaged, opened, or tampered with on delivery. Such items will be returned to you without any liability to KRS Ltd
  • Property sent by any method other than our supplied envelope is sent entirely at your risk

Precious/Semi-Precious Stones, Non Precious Metal Items & Evaluation Damage

  • KRS Ltd does not purchase precious or semi-precious stones. Property may be sent with stones present, but no payment will be made for these and we are unable to return them. Please remove any precious or semi-precious stones you wish to keep prior to shipping of your Property. KRS Ltd accepts no responsibility for loss or damage to precious or semi-precious stones contained in your Property sent to us for valuation, regardless of whether the Property is processed or returned to you.
  • By sending us your Property, you agree to us conducting tests to determine the purity and value of your Property that may result in damage. Such tests may involve, but are not limited to, the application of acid testing which may result in permanent staining and scratching. In addition, non precious metal elements (stones, watch glasses, watch movements, base metal parts etc.) may also be removed, damaged or destroyed. In the event you decide not to accept our valuation, KRS Ltd will return all Property, but cannot guarantee it will be in the condition as supplied
  • KRS Ltd does not purchase costume jewellery or items not containing precious metals. After assessment we will advise you if the Property contains any non-precious metal items. Such items will be returned to you if required upon payment of a £6.50 packing & postage charge. This charge can be deducted from any sale payment, or must be paid in advance of items being returned

Limitation of Liability

Without prejudice of any other of these conditions, any liability of KRS Ltd to you shall be limited to the unwrought value by weight of the metal comprised in the Property (“unwrought” means the metal in its native state, before being worked on)

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